DELIVERY METHOD: Our courier partner will arrange the delivery to the address as stated in the consignment note. In the event either you and your representative are unavailable to receive the parcel, our courier partner will attempt to deliver the parcel to the buyer a few more times. If for whatever reasons, our courier partner has attempted three deliveries and still failed, they will proceed to return the parcel to us. A "Reshipment Fee" will be incurred under such circumstances.

TRACKING SHIPMENT: One the order has been placed from our eCommerce website, you will be able to monitor the item (s) movement on our courier (s) partner website.

All online orders received with payments completed before 12:00 midnight will be processed on the next working day and will be delivered within 3 to 7 working days except outskirt areas.
A "Working Day" defines Monday to Friday, and does not include Saturday, Sunday and state or public or federal holidays.
We do not deliver parcels to PO Box addresses. We suggest that the delivery to be arranged to a home or business address where someone is available to receive and sign for the delivery during working hours.
We do not entertain changes to the shipping and billing address after the online order has been confirmed.
Figura (M) Sdn Bhd is not responsible for any delays caused by events beyond its control.